Soft skills should accompany hard skills (more known as technical skills) to enable your organization to use its technical expertise to optimum level. For today’s workforce, acquiring soft skills is becoming a herculean task. Emotional intelligence plays an indispensable role in leveraging synergies thereby helping the team achieve a great level of performance and customer satisfaction.
Identify if your team has a Skill gap - A Universal Phenomenon
You're really good at getting clients, and not so good at retaining them.
You have lots of staff turnover and have to keep re-training people.
You have lots of Managers but no real Leaders and Mentors.
Poor team performance though individually there are great performers.
Difficulty in aligning personal goals with company objectives
Experiments say you save 40% of the operational cost by operating a well Softskills trained team.